Free Installs Attribute Changer 11.30: What to Expect During Your Smart Meter Installation

Before your smart meter installation, it's essential to be aware of a few things that will make the process smoother and more efficient for both you and our engineers. Here are some key details to keep in mind.

Firstly, please note that your gas and electricity supply will need to be temporarily switched off during the installation. This will typically take around 30 minutes per meter, so allow approximately 90 minutes if you're having both gas and electricity meters replaced.

If your meter is located in a locked room or cupboard, or in a communal area, please ensure that you have arranged for access beforehand. You may need to speak with your local Distribution Network Operator (DNO) or the National Grid to obtain any necessary permissions or keys.

Additionally, if it's required to move your existing meter(s), this will not be covered by your smart meter installation and will need to be arranged separately.

During the installation process, our engineers will need a clear space around your old meters for easy access. Please ensure that you have cleared enough space in advance to facilitate their work.

It's also important to note that if there are any issues during the appointment, it may take longer than expected to complete. To avoid any delays, please allow approximately 45-60 minutes per smart meter installation.

If you've forgotten your appointment or want to set one up, please don't hesitate to contact us on 03 (Monday to Friday, 8am till 6pm).

For those who are on the Priority Service Register (PSR) and have agreed a password for our engineer to use when they arrive, now is the time to double-check that you remember it.

Finally, if there's nobody over the age of 18 in your home when our engineer arrives, you may be charged a £30 fee. Someone over the age of 18 needs to be present during the entire installation process to let our engineer in and stay with them for the duration of their visit.

To ensure that everything runs smoothly on the day of your appointment, please follow these simple steps:

* Allow enough time for the appointment (approximately 90 minutes if you're having both gas and electricity meters replaced)

* Clear a space around your old meters

* Be prepared to provide access to locked rooms or cupboards

* Have any necessary permissions or keys ready

By following these guidelines, we can ensure that your smart meter installation is completed efficiently and with minimal disruption. If you have any questions or concerns, please don't hesitate to contact us on 03 (Monday to Friday, 8am till 6pm).

Free instals Attribute Changer 11.30